Take a minute to understand this flowchart:
This is a concise problem-solving methodology for the "How Do I?" type question you run into when using a computer. E.g. How do I print an envelope from Microsoft Word?
There are many people that self-identify as computer illiterate, and can't conceptualize how to use a computer. They want their tasks written down in step-by-step form so that they don't have to think. They just do. Many of these people can be quite brilliant in other areas of life, but when it comes to computer their brains just shutdown. I don't understand the phenomenon, but I've just to come to accept it.
But there's one class of people where this kind of behavior should not be acceptable. Anyone that is a "computer person". Tech support, sys admins, developers, consultants, technical writers, etc. etc. To be a computer person, you have to have a certain competence at problem solving. Otherwise you are nearly useless. The rapid pace of technological advancement will eventually make you completely useless.
When I was hiring, the part of the interview/test that had the most relevance was the problem solving test. You could have zero experience with computers, but if I gave you 5 word problems of the "if X is approaching y at z km/hour and they meet in 1 hour, how fast is y moving?" variety and you answered all 5, I'd hire you over the Comp/Sci University degree individual with technical certifications out the ying-yang that got 0 out of 5 correct. (Trust me, that happens a lot!)
I know that I have a good set of problem-solving skills, honed over the years I've been in this business. I have also met and maintained relationships with several others that have the same set of skills. When we get together, we often bitch about the seemingly endless masses of idiots that are supposed to be IT experts, but in reality are just talk and no skill. The issues that stymie us the most are when an option to perform a function is right on the main screen. Click that and read what it tells you. Step one in the flowchart above.
But no, these "experts" can't even do that. They have to call one of us. Even if we've never used the application before, oftentimes we can puzzle out what it is they want even though it is our first time seeing the application.
Just trying shit and working what happens and why is apparently a rare skill. That's all it is, it is not mystical or wonderful. You just have to solve for x in a 1 + X = 2 type equation. I didn't think I was that special, yes I am good at it, but anyone after 5 years of IT experience should be as well.
Well it appears a majority of so-called IT experts are not, and that scares the crap out of me when you consider what their responsibilities are. Maybe you should be too, because it is this lack of competence that is leaving many critical systems vulnerable.